Comments on: Ira Audi (non) service http://www.gbmini.net/wp/2009/09/ira_audi_non_service/ Life with MINIs (and other cars!) Wed, 08 Sep 2010 18:52:06 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: RB http://www.gbmini.net/wp/2009/09/ira_audi_non_service/comment-page-1/#comment-6428 RB Thu, 01 Oct 2009 14:33:02 +0000 http://www.gbmini.net/wp/2009/09/ira_audi_non_service/#comment-6428 They have never contacted Kittie when she complained but she's not GBMINI...;-) They have never contacted Kittie when she complained but she’s not GBMINI…;-)

]]> By: GBMINI http://www.gbmini.net/wp/2009/09/ira_audi_non_service/comment-page-1/#comment-6427 GBMINI Wed, 30 Sep 2009 20:16:37 +0000 http://www.gbmini.net/wp/2009/09/ira_audi_non_service/#comment-6427 The Audi survey was a little more specific than most - I did give "5/5" were valid (eg: at the booking). Of course there was a final "we see you're not happy, should someone contact you" bit, which I said "YES" to ... we'll see if anyone ever does follow up. Thanks, Joe! Though hopefully I'm many months from needing another Audi service visit. The Audi survey was a little more specific than most – I did give “5/5″ were valid (eg: at the booking).
Of course there was a final “we see you’re not happy, should someone contact you” bit, which I said “YES” to … we’ll see if anyone ever does follow up.

Thanks, Joe! Though hopefully I’m many months from needing another Audi service visit.

]]> By: RB http://www.gbmini.net/wp/2009/09/ira_audi_non_service/comment-page-1/#comment-6426 RB Wed, 30 Sep 2009 16:39:33 +0000 http://www.gbmini.net/wp/2009/09/ira_audi_non_service/#comment-6426 Rusnak Audi out here in Pasadena ain't much better. Our somewhat rough running A4 1.8 is still not right though drivable. We left BMW for the same reasons you stated above.. for this kind of money shouldn't service be better?! Like I told my MINI MA when it was still Assael, now MINI of Monrovia.... this ain't a cheap Ford! But really... most auto dealers are all pretty much the same, they hire parts changers not mechanics, flim flam fast speaking snake oil salesmen spin doctors. Rare are the "MOP", if indeed they still are that good, dealers of the world. The surveys are totally missing the point for the manufacturers. If you give a less than stellar comment on any portion of their survey you might affect a decent person who did their job at the dealership. If they were smart they would make the questions more specific to each condition they want to have knowledge of not generalities where the service person has to beg you to "Please, Give nothing but 5's!". Rusnak Audi out here in Pasadena ain’t much better. Our somewhat rough running A4 1.8 is still not right though drivable. We left BMW for the same reasons you stated above.. for this kind of money shouldn’t service be better?! Like I told my MINI MA when it was still Assael, now MINI of Monrovia…. this ain’t a cheap Ford!

But really… most auto dealers are all pretty much the same, they hire parts changers not mechanics, flim flam fast speaking snake oil salesmen spin doctors. Rare are the “MOP”, if indeed they still are that good, dealers of the world.

The surveys are totally missing the point for the manufacturers. If you give a less than stellar comment on any portion of their survey you might affect a decent person who did their job at the dealership. If they were smart they would make the questions more specific to each condition they want to have knowledge of not generalities where the service person has to beg you to “Please, Give nothing but 5′s!”.

]]> By: Joe http://www.gbmini.net/wp/2009/09/ira_audi_non_service/comment-page-1/#comment-6425 Joe Wed, 30 Sep 2009 12:36:53 +0000 http://www.gbmini.net/wp/2009/09/ira_audi_non_service/#comment-6425 Ian call me. I'll get you hooked up with our real Audi service dept.. Ian call me. I’ll get you hooked up with our real Audi service dept..

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